Brito, Gisele Ferreira de, FECAP, Brazil
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Ibersid: journal of information and documentation systems (ISSNe 2174-081X; ISSN 1888-0967) Vol. 4 (2010) - Case studies, research in progress, short articles and notes
Quality perception in Brazilian academic libraries: the application of SERVQUAL methodology
Abstract PDF (Español (España))
